Category: User Centered Design

I’m always asked how to explain web site usability and why a site owner should bother investing in user experience design. What would make an impact on users? Understanding, in-depth, who web site visitors are is a good place to start. When we use the Web, we agree to an Internet, computer based experience. We may spend so much time with the journey itself that we never reach our destination. User experience design aids and supports findabilty and usability. ConsiderRead more…

If your web site contains images of products, what is the best way to present those pictures? Is “click to enlarge” the only step to take for an alternative view? Here are some ideas to jazz up your product images: 1. Get close up shots. If you sell boots, offer a way to see the tread. If you sell handmade jewelry, show the types of clasps. 2. If you sell earrings, do you offer it in a variety of hooksRead more…

I loved reading “Ten Rules for Web Startups”….and not just because of this part: #5: Be User-Centric User experience is everything. It always has been, but it’s still undervalued and under-invested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board. Better to iterate a hundred times to get the right feature right than to add a hundred more. The point of AjaxRead more…

In this week’s Search Engine Land “Just Behave” column, you’ll find an article I wrote called Of Conversations And Conversions. Using real life examples, I hope to illustrate the power of conversation as it relates to conversions. Funnily enough, at least several times a week, someone will ask me to “prove” usability counts.  They only want to pay for search engine marketing and put up Facebook.  They don’t want to hear about ease of use, understandability, memorability and how theRead more…

Clicking back through my mountain pile scattered mess of TO READ links, are some juicy bursts of brilliance from the usability and user experience design community. User experience is not just a result of UX design; rather, design directly affects user experience. – Is Design the Preeminent Protagonist in User Experience? Typically, anything that moves and bounces detracts from Web usability; when navigation moves while users are trying to find their way, it’s deadly. Users should focus on the higher-levelRead more…

With Mother’s Day coming, as well as the April hot weather wake-up call for summer here in the East coast of the USA, where we hit over 90 degree weather, I thought I’d address web sites that sell beauty products and/or target women. Women are big gift givers.  Case in point is myself and my recent attempts to surprise a generous friend with a gift for her birthday.  She’s inspired me over the years with her energy, humor, ability toRead more…

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