Category: Usability

I get all excited when I write up free quotes and proposals. It takes a chunk of time to put together a plan, estimate the hours, plan for sub-contractors if needed and their fees, figure their project into my timeline and review their web site to make sure I allow enough time to meet their needs. So when an RFQ is ignored or refused, that time is gone forever and I have nothing to show for it. I have aRead more…

Clicking back through my mountain pile scattered mess of TO READ links, are some juicy bursts of brilliance from the usability and user experience design community. User experience is not just a result of UX design; rather, design directly affects user experience. – Is Design the Preeminent Protagonist in User Experience? Typically, anything that moves and bounces detracts from Web usability; when navigation moves while users are trying to find their way, it’s deadly. Users should focus on the higher-levelRead more…

The conversation was tense, to say the least. Two web designers, who designed and built a web site for my client, who is the stakeholder, were on a conference call with me to review the usability/user experience site audit I’d prepared for their web site. One web designer says, “Judging from the report, you don’t like the homepage, right?” “Oh no!,” I replied, “I LOVE it.” Truth is, it’s gorgeous. I review hundreds of sites and this one was aboveRead more…

My debut article for the popular Website Magazine was released today. You can read it at Everyday Usability – 14-Point Checklist for Success. Teaser: It occurred to me while staring at the ceiling of my dentist’s office: My hygienist has a job like mine. She feels duty-bound to remind me of the benefits of regular flossing because it promotes healthy teeth and prevents problems down the road. So, I floss for a few days and then forget about it unlessRead more…

Have you ever run into a small form that looks something this (minus the smiley faces that hide my innocent victim?) It just makes you want to race to sign up, doesn’t it? Why do forms ask us to enter our email twice? The thinking is that it helps to catch data entry errors, but most folks simply select/copy/paste the first entry into the second field, so what’s the point? And, the double email form leaves a subtle message thatRead more…

Have you ever worked for a website or software development company with departments and management who remind you of The Three Stooges? Do some e-commerce web sites make you feel energized while browsing? Computer users feel. I wrote How Does Your Web Site Make Visitors Feel? for SearchEngineLand’s Just Behave column and it’s out today. The one question rarely asked in site clinics and by usability companies is, “How does this web site make you feel?” Sphinn it here

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