Category: Blog Usability

A famous true story in Human Factors/Usability circles is the one where Rolf Molich ran a study called CUE-2, where nine teams did usability testing on Microsoft’s Hotmail email system. All nine came back with different types of reports, noting different problems. Few agreed on what these “problems” were and they didn’t all pick up on the same trouble spots. The Molich study raised all kinds of questions, including how accurate usability testing is. Now they are evaluating data fromRead more…

There was so much hoopla over the story about print news headline writing being influenced by search engine marketing techniques that I ignored all the links to those stories. I just wasn’t inspired to read them. Reason? Boring! Repetition! Yawn. This is not really exciting news for me, since I already know the importance of keywords in headlines. In fact, the hysteria over injecting keywords and keyphrases into headings, headlines, post titles, article titles, sub-headings, etc. etc. sometimes forces meRead more…

I hate to think I have a brain-lock on web site usability, but when someone requests help for a student dissertation on “anti-usability” in a Usability Forum, and finds support for the very idea, I’m standing at full attention. The thread is called Anti – Usability Literature for a dissertation, and the student seeking help is from the UK (not that location matters on this question, or does it?) She asks: “I am in my last year of my degreeRead more…

The beauty of Usability Professor Jakob Nielsen’s Alertbox posts is that everytime he releases one, I know the forums boards will light up, RSS bells will clang and the tempo for the day is like walking into a noisy Las Vegas casino. Everybody wants to know, “Is he right about this one?” How many of you run to your web sites and blogs to see if you screwed up again because Dr. JN says so? Today we have a debateRead more…

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