You’ve Got Your SEO in My Usability

I’ve spent the past few years writing about usability to SEO’s and trying to not burn bridges while doing so. Each industry contains skills that benefit the other, and both benefit the client. It’s rare to find good dialog by user experience folks on SEO, however, so I found the following interesting - Seo and usability as discussed in IXDA’s forums. Obviously this remark caught my eye.

The tough part is that so much of common SEO is superstition.

The discussion is around an article from Search Engine Land called Are We In-House SEO Experts? Not Really… And Here’s Why. I side with the user experience folks on this one. While the two skill sets compliment one another, and even at a very basic level can be considered similar, anyone fully trained in both knows they’re very different.

I started out as an SEO and once leaving it for usability and software QA testing, I know I can never go back and call myself a fully qualified SEO. I even run a forums that covers SEO/M and search engines. This lets me stay current on a daily basis. And I would STILL not take on paying SEO work. I have other SEO’s do it.

Somewhere I read someone suggest that SEO’s must all be copywriters. This is not a requirement, but it is a plus. It helps for user experience design too.

Usability is a word applied to a gigantic field. It’s Human Factors and behavioral studies. It’s human computer interaction. It’s also applied to non-web devices. There’s branches of it, the same as there are branches of SEO.

In any case, I thought you might enjoy seeing another perspective and opinions on the SEO industry, as viewed from those outside of it or are distant cousins.

Angry? Destroy Their Reputation Online!

An old friend once told me back in 1995, “Assume that every email you send will eventually land on the lunchroom bulletin board for everyone to see.” It was great advice for email. It’s even better advice for blogs.

Miffed at someone? Kill them with words. With the Web as ammo, it’s easy to wreck someone’s job, life and reputation. Google has a great memory. Glen Allsopp wrote about three women who went off to raise a little hell at their boyfriends in A New Wave of Reputation Management Issues. He wrote:

These three women found out their partners were looking for love elsewhere, they all found their relief online. Did they find support groups or forums that could help them deal with the emotional pain? Nope.

* One started a blog about the cheat
* One edited a dating profile for her partner, adding some embarassing extras
* One “hacked” into her partners emails and humiliated him

Oh, how I’ve wanted to vent, curse, whine, scream bloody hell and verbally beat the crap out of people or companies who’ve been total jerks. What stops me? It’s so uncool to do it. Why? Because nobody can hurt you unless you let them and revenge doesn’t heal the pain. It deepens the wound.

It’s frustrating me how the Web is used as a weapon. I refuse to use it that way. It’s always been my vehicle for peace, community, knowledge share and crossing bridges.

Competition on the Web can get ugly. Signals get crossed. I lost a friend because of a disagreement over links. To me, it looked as though I wasn’t good enough to be associated with his company and I took it hard.

In a different twist, I’ve been accused of being unfriendly to people who believe I’m ignoring them. Perhaps I am. Have you offered me a reason to trust you? Do you work hard or expect free hand outs? Do you want friendship or want to use me for something? I can usually tell.

With the Web, friendships seem to develop and erode very fast. The word “Friend” online is used to loosely describe anyone who walks up to you and requests to be called your friend. I know I have some “real” friends because they’ve put up with me for years, no matter what.

Not all of my friends like each other, which is tough to deal with. On the web, we’re judged by who we associate with, who we work with, our business partners, blogrolls, and now, who we yack with on Twitter. One of my SEO friends is working her butt off trying to get my 50th birthday party worked out. I met her online. She’s been one of the most incredibly loyal, devoted, supportive friends I’ve ever had. She believes in me and has faith in my work and career. Sadly, some of my other “friends” don’t like her, with one of them going public about it.

And this is what scares me about what people can do when the Web is treated like a weapon of mass reputation destruction. If someone Googles a name and finds something harsh written about the person they’re looking up, how true is it? Is it one person’s experience or 100 people?

There’s two sides to every story.

We can’t grow if we keep throwing rocks. Granted, I can see why those women went off on their boyfriends. But, would you date a woman who hacks into her boyfriend’s email or thinks public humiliation is justified? Glen’s blog post included their pictures.

Lunchroom bulletin board.

New for SES - Search Engine Strategies Awards in August

Every time I see an awards announcement, I always make up categories in my head they haven’t bothered with, like “Best SEO Costume” and “Old, Loud Mouthed and Still Kicking Ass”. Today’s awards news comes out of the folks who run Search Engine Strategies conferences and their awards launch.

The San Jose conference coming up in August will host the debut of the Search Engine Strategies Awards

SES Awards Categories:

Best Search Engine Ad Platform
Search Engine with Most Relevant Search
Results
Most Innovative New Search Engine
Best SEM Technology Platform for SMBS
Most Innovative Use of Search Engine
Optimization
Most Innovative Paid Search Campaign
Best Multi-National Search Marketing Campaign
Best Social Media Marketing Campaign Technology Platform Search Marketers Can’t
Live Without
Best Business-to-Business Search Marketing
Campaign
Best Use of Local Search
Best Integration of Search with Other Media
Most Effective Use of Web Analytics
Best Web Analytics Platform
Most Advertiser-Friendly Search Engine
Editor’s Choice

May the sexiest costume win.

Search Engine College Celebrates Four Years

Kalena Jordan and her husband celebrate their fourth year as founders of the Search Engine College. What began with a few courses and high hopes has evolved into an online school offering certification for SEO’s.

Kalena had the forethought to include web site usability in her course lineup. Like my friend, Jill Whalen, whom I also credit as understanding years ago the importance of usability design and SEO, Kal wanted to make sure her students had access to usability basics.

I remember that summer well. I’d never written a course before, let alone a six section one with quizzes, assignments and resources. Not only that, as an instructor, I had to learn Moodle, which is the software used for the school. My web based course is basic in nature, intended to offer a solid foundation in understanding the user experience and how it ties into search engine marketing.

In the future, I hope to add a course in accessibility and an advanced usability design course for the school. Kal has opened the door for that. I just need to need to buckle down and get the courses written.

The beauty of the Search Engine College is that many courses can be taken at your own pace. Instructors are long-time, well known professionals. The Jordans have added to the school enhancements such as live help, certification seals, campus shop, article library, jobs support, course demos and more.

Congratulations to the Search Engine College graduates and present students. To Kalena and Jerry, you’ve worked so hard! I appreciate your persistence and dedication to the search engine marketing industry.

Kalena tells the story here, in her announcement about SEC. She writes,

“Last month saw the highest level of student enrollments to date and it looks like this month is set to beat that record.”

The Key Ingredient for SEO and Web Design is True Passion

While presenting a class on web site usability in New York for Internet Marketing Ninjas Marketing Training, my husband was in the audience as cheerleader and teacher.

I wasn’t connected at first and I could feel it. I wasn’t inspired. I had a feeling I wouldn’t be because the first part was the boring stuff I had to discuss, like business requirements. I said “um” 340 times. However, once I pulled up the screenshot of a web site I’m working on for an artist, Eric said I suddenly “lit up”. I connected. My passion for this web project and devotion to the artist raised my energy level.

From then on, I made eye contact with the audience. I laughed. I read their faces and could tell when I needed to bring them back if they slipped from me. When I got to my ideas about chaos theory, web design, usability and SEO, I saw several people sit up in their chairs to pay better attention. Who would have thought a usability consultant would be talking about the union of energy points with SEO’s?

It was my first ever solo talk. I learned that I was dead in the water unless I allowed my passion out to roam around the room. It was my excitement and love for my work that hooked the room and helped attendees to stay awake to hear what I had to say. If I could light their fire and get them jazzed for their own projects and careers, all the better.

Thought Leaders

Marty Weintraub wrote an interesting blog post called Need to Hire SEM Help? Where to Find Industry Thought Leaders. Doug Heil raised valid points in the comments. Indeed, it is difficult to find skilled SEO’s these days. The top level practitioners do far more than organic SEO. They’ve gone beyond to pick up training in copy writing, user experience design, off line marketing, accessibility and programming.

I doubt these sought after individuals are spending time on the road speaking or running forums. Some do of course. But, I’ve often wondered how much work a “leader” is actually doing when they’re out on the speaker circuit and traveling around the world week after week.

I know that I have to make time to be away from my Administrator duties at Cre8asiteforums to focus on my usability consulting business, keeping my skills current, raising my kids and being a wife. Somewhere in there I need to find time for me and trust me, most of the time I can’t find where I last put me.

Do we want to hire leaders? What do they offer? I like how Marty labeled it “thought leader”. I prefer to be out there, thinking and exploring. I like to open doors for people who have a “special something”. I want to inspire, but that’s because I’m quickly bored. If I won’t listen to myself, how can I expect anyone else to?

Passion Sells Because It Connects

I believe that we create best when we’re in love with our topic. Passion, devotion, adoration, persistence, whatever you want to call it - it’s what drives us to do something because we HAVE to. Even more, we WANT to.

This is why links for the sake of links was always a dead idea for me when it became the craze in 1999. All these years later and many still think that it’s the link that matters. It’s not. What has always mattered is content. People don’t get passionate over links or even anchor text. They react to content.

Miriam Ellis wrote a powerful piece called Links And Better Things Come When People Care. She wrote:

I remember first learning about the importance of link acquisition as a brand new SEO. I had a vague idea that I would be writing to related businesses and asking them nicely to link to whatever website I was working on. The trouble was, the first projects I was asked to do this on were not being run by businesses who had invested the time to create content worth linking to.

Miriam is an activist at heart, as well as web designer and search engine marketer. She’s discovered, as I have, that the projects we care about will feel and act differently to us. The marketing is different. User response is remarkable.

I’ve been able to act as both an information resource as well as a liaison between interested parties, facilitating new important relationships between people who can help one another. A secondary good is the fact that my blog has now been linked to, unasked, by every major entity involved in this project as well as by multiple media sources, wrote Miriam.

My artist friend, whose web site I took over, told me that one night before I uploaded the redesigned version, he looked at his old site after hearing my feedback on it. I had explained to him all the reasons why it was dead and not working for him. He hadn’t understood this until he looked at it again from the perspective of a usability consultant. He told me he was amazed at all that was missing from the old site that he just never noticed before. He had trusted he would be taken care of by those who had built his web sites.

Two webmasters built him web sites on two separate domains. Both were uninspiring, unattractive and lacked a reason to remain on the site or worse, bookmark it or ever return. Two chances. Two complete duds.

I saw his art. I spent the time to get to know the artist as a man, human, visionary. I know he’ll be famous. Neither of the other two webmasters believed and it showed in their work. Neither of them had a clue about SEO, accessibility, persuasive design or marketing.

In today’s Internet market, these skills are what you will need to look for. Skills, along with passion. You want people who help you to succeed and who know how to make it happen because they want this for you.

As Miriam wrote,

Now, I have begun to see that the more the web, and the job of the SEO, is viewed as real life, the more naturally really good work will take place, the more powerful and effective our efforts can be, the more impact those efforts can have on our lives outside the web.

A few have been saying this all along. Ted Ulle (Tedster) and Jill Whalen have long been saying, “Keep it natural”. It’s what separates those who deserve your money from those who don’t.

Discussion on SEO with Passion.