A commercial in the USA may be aimed at the woman inside the woman. A woman with magic, spark and a no regrets sense of who she is and where she’s going. For starters, in the TV spot, she’s in the driver’s seat.
I can’t remember the make or model of the automobile. I don’t care who the woman is behind the wheel. What I remember and giggle to myself about is that she asks if your car turns you on.
Well, hell yes.
Thanks for noticing!
I have a friend whose car was in my driveway recently. He left at night and my kids and I cooed at how the interior dashboard lit up in blue light. I wanted to make out by that dashboard light. So there.
Marketing to women is usually off the mark. For sassy women like me, however, when you get past how I’m supposed to be according to what tradition and society says I should be, you’ve probably just sold me your product.
Why are men the only creatures who need to be turned on? Who made that rule?
Light and Sound
There’s another user experience rule I’ve discovered I love to debunk. It has to do with sound.
Still experimenting with my new MySpace account, (where I have one friend, who at this point likely thinks I’m completely nuts), I uploaded another new Moby song. I changed my profile picture to remove the bare breasted woman who wasn’t me, because…well. Just because.
(For a moment I thought of putting a photo of chicken breasts there. I still may do that.)
Anyway. I’ve been writing in the blog there. To nobody really, although one man whom I don’t know thinks I’m really far out and “interesting”. I love how I can use images and sound to express myself in MySpace.
I can’t do that here. Usability Law states, “No piped in music.” Guess what? There is, indeed, a place for it. It doesn’t belong on a corporate web site but it can certainly be used in situations with friends where you’re networking and hanging out.
When I want to express light and sound here, I need to find words to turn you on with.
Incentive and Play
When you design your web site, have you put in light and sound? Have you created a mood? Is there something you can say that communicates in an instant why your service is the best? Did you remember to create a need?
Can you change? Yes. When Emoms At Home changed its brand to Sparkplugging, I’m sure there was great agony in choosing the right time, right design and right words to reflect the reasons for the change and not lose anyone in the process.
The new name turns me on. It’s vibrant. It describes exactly what goes into my bloodstream when I’m working on the web or helping clients with their web sites. The new design is surprisingly easy to navigate and more importantly, understand. I LOVE the extra content between the global navigation link labels that describe what’s inside each hub, without the need to click or negotiate a clumsy drop down menu.
Kudos to these folks for providing incentive for me to return, bookmark and write about you. All you did was turn me on by making me feel good and welcome once I arrived.
We need to feel wanted. We need to feel welcomed. We need to feel we’re getting the best bargain. We need to know companies care about our web site experience. We need to be turned on, inspired, catered to, informed, responded to in a timely manner, guided and nurtured.
Is thinking outside the box risky? Yes. Do you like to be entertained while shopping? Well, let’s see. I showed Hema to my daughter and her boyfriend. A minute into watching the homepage explode into something I’ve never seen done before, she asks, “What’s the point?”
Would you sit through while the center content FLASH loads and then watch how the products bang into each other and perform clever tricks? If after I was entertained, I was offered great prices, fast delivery and excellent customer service, I might. I think most people will be annoyed.
Social Disconnect. Yes, I Keep Harping on This.
Many of us seek one another because our butts are glued to our computers.
I’m bored with Twitter. Reading disjointed conversations by other people who don’t know or don’t care that I’m there isn’t doing it for me. I don’t like that feeling of being on the sidelines. Web sites often leave out visitors too. One of the very first words I look for on an e-commerce page is “Customer service”. You may be surprised to know it’s hardly ever there or buried far, far down in the footer as an afterthought.
Customers are not afterthoughts. They don’t want to be treated like one. The HEMA site, while breaking rules for sound and visual, makes me feel like they love what they do, are having fun doing it and want to include me (someone they may never meet) in their fun.
I liked that feeling.
So. I wonder. How come I feel so lonely, that after being in Twitter and Facebook and even owning Cre8asiteforums, that I’ve resorted to writing to nobody in MySpace?
Is it because I want to be un-edited, raw, bold, without barriers and don’t want anyone judging me?
Is it because car’s turn me on?
Or is it that the Internet was an experiment in intimacy with people that failed?
Could it be, that in the end, we need to hold hands and make eye contact with one another?